Dear Mr. Yamaguchi,
We’re pleased to receive your last letter concerning the educational visit to our company. We’ve made the following alterations after careful consideration.
Firstly, the number of students is too many for us to handle/deal with. The maximal capacity could not exceed 25 persons.
Secondly, Friday 10th December is not the most convenient date for us. Then, could you please rearrange it on Monday of the following week, 13th December? The time you are to arrive at the company is fine.
Thirdly, training officers are not available until 11:30. In that case, their communications with the students could only be held from 11:40 after 10 minutes’ break.
Furthermore, as new employees could not be released from their regular duties, your request may not be satisfied.
Finally, please also include your phone number for further confirmation of the arrangements. We’re looking forward to your favorable reply.
Dear Mr. Otley,
Thank you for your recent letter confirming the coach and car rent for our conference. Here are some alterations made by us.
Firstly, Grand Hotel is not far from the Conference Centre. In that case, we’d better set out at 8:30 AM, 9th December.
Secondly, please cancel car arrangements as Chairman’s party remains at the Conference Centre and the 10 car passengers are also to stay there.
Moreover, at 10:30 AM, 10th December, please take delegates to our factory site in Commercial Road instead of Station Road. I sincerely apologize for this mistake.
Finally, could I request the coach to wait at Grand Hotel until 2:30 PM on 10th December and transfer 12 people to the airport?
I’ll make a phone call next week to confirm everything, and I really appreciate all your efforts!
Dear Mr. Ellwood,
Thank you for your recent letter confirming the details of the advertisement booking. As the budget has increased for this advertising campaign, we would like to make a few alterations as follows.
Firstly, we’d like to use color advertisement instead of black and white, and increase to six issues from June till November. In that case, would you please quote the price again with a bigger discount?
Then, the name of our product is Supagloss rather than Supergloss. Please change it to the right version.
Finally, please confirm all above details as soon as possible. We are looking forward to your favorable reply!
Dear Mr. Dowling,
After careful review of your recent advertisement looking for qualified agents, we would like to apply for this vacancy without reservation.
We believe that RCT is a suitable applicant as it is a company selling business stationery for ten years and still maintains notable reputation in this area. Our sales force is quite energetic and result-oriented. Last year, our sales figure had increased by 20% in comparison with the previous year, and that’s the reason why we were granted the Annual National Sales Award. Furthermore, our retail networks have spread throughout the country, in which more than 1,000 outlets are operated in order.
In brief, we are strongly confident that our cooperation would benefit both of us. If you are interested in our strength, could we arrange a meeting next month for further discussion? We’re looking forward to your favorable reply!
Dear Mr. Johnson,
After careful reviewing the staff’s overall performance in Sales Department, I would like to recommend Mr. Jiang for this month’s award.
Mr. Jiang is selected firstly because of his great sales record ever from his entering the organization six month ago as a junior salesman. He has always been ranked one of the three best salespersons all through the period. This month, especially, he has reached the peak and made others lag far behind.
In addition, he has maintained firm relationship with most of his clients, especially some VIPs, whose consumptions have counted for over 60% of all his sales revenue. This case could strongly demonstrate the bilateral trust between him and his customers.
Last but not least, Mr. Jiang is a warm-hearted team member and always ready to share his resources as well as tactics with others. Whenever there are new faces, he always shows up and lends his hands to him/her. Last month, he even recommended two of his regular clients to a fresh salesman, in order to help him into the right track.
In summary, I strongly believe Mr. Jiang is the right candidate to receive this month’s award for his solid performance.
Dear Mr. Johnson,
Thank you for your recent letter concerning the faulty cassette player. I’m writing to clarify all the points stated in the letter.
Firstly, please accept my deepest apology for keeping your cassette player for such a long time. The reason for this is that our technician has requested time off work due to illness.
In addition, the volume control does not work and have to be replaced. However, a new one is not available at this moment. The on/off switch is also broken, but changing it may cost you considerably.
Finally, you should be reminded that the equipment was manufactured in 1995 and the manufacturer had been out of business since 2000.
We trust that this is satisfactory.
Report on maintaining business success of the Sales Department
This report aims to clarify/explain the reason for budget expansion in Sales Department.
In order to make the current business success continue, we would like to request extra budget for the following reasons.
Firstly, two more staffs are needed as our daily routine work has increased due to the growing sales targets. They are supposed to process import-export orders and arrange warehouse for the incoming as well as outgoing cargos.
Secondly, the office space is much too limited for our everyday work. At least 6 sets of desk chair are needed in the office. However, there is no where to put them. The laser printer is also broken, which makes numerous orders lag behind.
Furthermore, aside from the above points, we have made a decision to purchase professional software, which will maximally simplify the routine work and free the staff from trivial details and repeat work. In that case, their efficiency would be dramatically enhanced, and they could concentrate more on exploring potential customers.
Finally, if we have achieved the above stated aspects, our sales could be expected to increase by 20% and also our staff would work in a more comfortable environment, which would largely enhance their loyalty to the company.
The extra budget would increase both sales revenue and staff loyalty to the company.
Proposal on Globelink and FTD Shipping Agents
The purpose of this proposal is to present and compare the service of Globelink and FTD as possible new agents for international freight.
Globelink has 25 years’ experience in sea freight worldwide. They offer air freight as well, which we may need for urgent orders. This company will also complete all Customs forms and provide all documentations.
FTD operates mainly in Europe. They offer refrigerated shipping, containers and accept small orders, which would be useful for us. However the charges are a bit higher at FTD than at Globelink, and they never provide documentation service.
Choosing Globelink will save us work on Customs forms and cost less.
It is recommended that Globelink is chosen due to their international network and documentation service.
附Vantage 2 Test 2 P48
Proposal on TELECARS and STREETLIGHT CABS taxi firms
The purpose of this proposal is to present and compare the service of TELECARS and STREETLIGHT CABS as possible taxi firms for our regular transportation.
TELECARS, which is a traditional taxi firm with 50 years experience, has good references. It provides long-distance travel for special business and offers 24-hour service that is useful especially during night meetings. This company also has website so that we can book cars through Internet.
Streetlight Cabs is a brand-new company and there are no references on it. Long-distance travel service that it can provide is good for us as some of our premier customers live far from our company. However, internet booking is not available.
Choosing TELECARS is more suitable because of its long tradition, full-day service and internet booking.
Dear Mrs. Brown,
I am writing to enquire about more information with reference to your advertisement in the local newspaper.
Could you tell us which other firms are in the area, and what are the sizes of the units available for rental. Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply. Another point to clarify is the skilled labour costs compared with other areas.
Finally, we would be grateful if you could send us the information pack to our address.We look forward to hearing from you soon.
Dear Mrs. Geddings,
I am writing to complain about the training course on health and safety dated 27 November.
When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.
I would very much appreciate it if you could investigate this matter as soon as possible and hope to hear from you soon.
Dear Ms. Jereme,
Thank you for your letter dated 6 October. After supplying your restaurants for 5 years, we sincerely apologize for not being able to send you qualified bowls and forks.
After careful investigation, we found that the cause of the problem was a faulty packing machine which has now been repaired. We can promise you that this type of problem will not happen again. (We will make every effort to prevent a recurrence.)
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
Once again, please accept my deepest apology for any inconvenience it has caused and thank you being an excellent customer.